The success of medical teams hinges on how well they work together. Miscues in patient care can have dire consequences. One large New York City hospital was suffering from the effects of disjointed teams. Team infighting, unprofessional behavior in front of patients and unwillingness of medical specialties to support each other resulted poor patient satisfaction scores and a reduction families choosing to deliver their children there.
Utilizing a proprietary team-healing model combined with executive coaching, our team worked with medical professionals in an effort to bring them together and become more collaborative. We worked the OB Department and various specialties to help them develop a unified vision for the department, to implement nurse cross training, and adopt implement protocols to increase collaboration. Our efforts were focused on improving patient care and improving patient satisfaction outcomes.
The existing team structure of nurses and doctors worked together to create communication protocols and shared responsibility for patient outcomes which resulted in improved improved patient experience departmentwide.
Medical Instruments Supplier
A supplier of medical tools & research instruments, with customer service locations throughout the United States, is nursing the effects of a recent merger. They are looking to implement CSR training, create standardization, scale their training efforts and offer more flexible training programs.
Our instructional design team converted existing training content into eLearning modules using Articulate 360. These modules were then all integrated into the myTrailhead learning management system.
All frontline employees gained access to self-paced training based on company standards. Stand up facilitation time reduced by 50%. Management was able to easily implement, customizable, process and product refresher programs.
US Health Insurance Provider
A large US based health insurance company experiencing regular turnover and hiring for expansion needed to disseminate systems, processes and compliance training. Their subject matter experts and internal trainers were stretched thin by the volume training needs.
Our instructional design team converted existing content into eLearning modules using Captivate 9. We worked with Subject Matter Experts to create brand new content traditionally taught via “side saddling” an experienced service representative. All eLearning content was SCORM compliant and uploaded into the client’s internal LMS.
All frontline employees gained access to department focused self-paced training programs disseminating company policies and standards. Stand up facilitation time for onboarding was nearly eliminated. Management was able to easily onboard new employees and reassign existent staff.