NYC Hospital

CHALLENGE:
The success of medical teams hinges on how well they work together. Miscues in patient care can have dire consequences. One large New York City hospital was suffering from the effects of disjointed teams. Team infighting, unprofessional behavior in front of patients and unwillingness of medical specialties to support each other resulted poor patient satisfaction scores and a reduction families choosing to deliver their children there.

SOLUTION:
In collaboration with Wildfire Strategies we help medical professionals work more collaboratively together utilizing a proprietary team healing model and providing executive coaching. We are working the OB Department and individual specialties to accept a unified vision, implement nurse cross training, and implement protocols that increase collaboration, all of which will result in improved patient care and positive patient satisfaction outcomes.

RESULT

The existing team structure of Nurses vs. Doctors worked together to create communication protocols and shared responsibility processes that improved patient experience departmentwide.

Medical Instruments Supplier

CHALLENGE:
A supplier of tools & research instruments with customer service locations throughout the United States is nursing the effects of a recent merger. They are looking to implement CSR training, create standardization, scale their training efforts and offer more flexible training programs.

SOLUTION:
The Instructional Design team at Best Dunn Enterprises converted existing content into eLearning modules using Articulate 360 then integrated them all into the myTrailhead  LMS.

RESULT:
All frontline employees gained access to self-paced training based on company standards. Stand up facilitation time reduced  by 50%. Management was able to easily implement, customizable, process and product refresher programs.

US Health Insurance Provider

CHALLENGE:
A large US based health insurance company experiencing regular turnover and hiring for expansion needed to disseminate systems, processes and compliance training. Their subject matter experts and internal trainers were stretched thin by the volume training needs.

SOLUTION:
In collaboration with WebAge Solutions Best Dunn Enterprises led he Instructional Design team that converted existing content into eLearning modules using Captivate 9. We worked with Subject Matter Experts to create brand new content traditionally taught via “side saddling” an experienced service representative. All eLearning content was SCORM compliant and uploaded into the client’s internal LMS.

RESULT:
All frontline employees gained access to department focused self-paced training programs disseminating company policies and standards. Stand up facilitation time for onboarding was nearly eliminated. Management was able to easily onboard new employees and reassign existent staff.