Program I: Connected Working
The focus of this module is to promote the concept of
employee interconnectivity by improving on two key
business activities that rely on effective collaboration;
Meetings and Delegation.

Collaborative Work Practices and Behaviors
• Managing Business Meetings
• Learn the 5 Primary Meeting Types
• Key Elements to Effective Meetings
• Audience Profile Development and Participant Mapping
• Meeting Process Flow
• Meeting Tools and Templates (Agenda, Meeting Invites, Participant Map)
Effective Delegation Strategies
• Delegation vs Job Responsibilities
• Review of the Delegation Process
• Creating Task to Talent Alignment
• Identifying appropriate Tasks to assign
• Practice Assigning Tasks
Case Study & Practice
Program II: Change Management
The focus of this module is to understand business goals and
align them to on-the-ground activities. Strategies are provided to cascade goals, increase employee commitment and engagement.

Goal Setting (Direction, Framing, and Scoping)
• Review annul Performance Goals & Targets
• Open discussion about the State of Business
• Goals Cascade Exercise
• Key Task Identification
Engagement and Commitment
• Framing: Goals achievement using the Force Field Analysis
• Open discussion about Performance Analysis
• Promoting Employee Engagement through Incentives
• Promoting Employee Commitment through Opportunities
• Brainstorming Effective Communication Strategies
Case Study & Practice
Program III: Problem Solving
The focus of this module is to present and practice
processes that work through the details of any problem
and reach an acceptable solution which takes into account
includes customer needs and that may contain elements of innovation.

Problem Solving Strategies
• 7 Step Method
• Strategic Decision-Making Process
Customer Focus
• Multi-customer definition
• Customer list creation
• Understanding customer drivers
On Being Solutions Driven
• Ways to present data, concepts, solutions
• Solution to KPI Alignment
• Five Step Innovation Process
Case Study & Practice

Program IV: Effective Communication
The focus of this module is to explore common day to
day interactions in order to improve overall communication
between Managers/Supervisors with Staff, Executives
and Customers.

Influencing and Negotiating
• Presentation of the 4 Negotiation Options
• Understanding the Best Alternative to Negotiation Agreement (BATNA)
• Communicating Negotiated Decisions
Difficult Conversations
• Describing Difficult Personalities
• Understanding Personality Drivers
• Strategies for managing challenging conversations
Effective Communication Strategies
• Presentation Skills Primer
• Aligning our message with multiple audiences
• Barriers to effective communication
• Industry language and jargon
Case Study & Practice
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